You can get here as early as you like, which means that your day of arrival also counts as a day’s holiday to enjoy to the full. We will then check you in properly from 2 to 6 pm. We can only accept arrivals after 6 pm after prior arrangement. Please vacate your room by 11 am on your day of departure. Depending on availability, later check-outs (up to 6 pm) may be possible, and are charged at €30.00 per person.

Our Rossalm is, to a large extent, a car-free area. Before 10 am and after 5 pm, as an overnight guest, you can drive up here and park your car. Here at the heights of 2,200 metres above sea level, we recommend good winter tyres, antifreeze and winter diesel for your car (available at the local garage) in the winter months. Snow chains are a bonus but are not essential, as the roads are well-cleared. During your winter stay, parking spots in Valcroce are also at your disposal free of charge.

In winter, our shuttle will take you to our hut until 11:00 am and from 3:00 pm. Please note that the shuttle is only available on arrival and departure and is included in the price.

For transport during your stay, you will be charged 18,00 € per ride.

Of course, nobody hopes for a cancellation case, but here are the conditions:
3 months before arrival free of charge

3 months to 1 month before arrival: 40% of the total amount
1 month to 1 week before arrival: 70% of the total amount
Less than 1 week before arrival: 90% of the total amount
In case of late arrival, early departure or no-show: 100% of the total amount.

Please do not forget to think about taking out travel insurance. For more information, click [here].

Cancellation cover also in case of COVID-19 disease despite pandemic status

Occasionally, something can happen before the start of a trip. With our trip cancellation insurance you are financially covered. Should a booked stay at a hotel be delayed, or even not taken up or prematurely broken off, cancellation charges can be redeemed. In order to save you any expenses in such cases, we recommend you take out this trip cancellation insurance, with which you are covered by the Europäische Reiseversicherung’s travel insurance.
Click [here] to take your personal insurance.

In accordance with GDPR, we inform you that your personal data will be used and saved exclusively for the purposes of processing your request and will not be shared with or distributed to third parties. For matters concerning data processing, the interested party may exercise all rights as stipulated by GDPR. The rights holder is Werner Hinteregger. – For further information regarding your rights, please click [here]: No refunds will be given for unused services. Modifications, misprints and errors excepted.

Smokers are as welcome as every other guest at the Rossalm! However, please understand that smoking is not permitted in your Alpine bedroom or in any communal areas.

We would like to ask all dog owners for your understanding in that your four-legged friends can only be accepted upon prior arrangement and if you bring your own basket and blanket. Dogs are not permitted in the dining areas or the spa. We do not provide food for your beloved four-legged friend, but we will be happy to refrigerate it for you. We charge from 20,00 € per day for your pet.